I’m a lead designer working on complex public services and internal systems used in the real world.

I’m a lead designer working on complex public services and internal systems used in the real world.

I help teams make sense of messy problems, shape clearer direction, and build services that are usable, accessible and resilient at scale.

My work sits across service design, product thinking and design leadership ; often in places where the challenge is not just the interface, but how people, policy, technology and operations fit together.

I’ve worked across government, startups and e-commerce, bringing together hands-on design craft, systems thinking and practical delivery.

I help teams make sense of messy problems, shape clearer direction, and build services that are usable, accessible and resilient at scale.

My work sits across service design, product thinking and design leadership ; often in places where the challenge is not just the interface, but how people, policy, technology and operations fit together.

I’ve worked across government, startups and e-commerce, bringing together hands-on design craft, systems thinking and practical delivery.

How I work

I bring clarity to ambiguous spaces, help teams make better decisions, and work closely with product, engineering, research and policy to move from idea to delivery.

I have a high bar for quality, but I’m most interested in making that quality repeatable through better standards, stronger team practice, mentoring and clear design judgement.

I’m comfortable moving between levels: shaping direction, aligning teams, supporting delivery, and getting close to the detail when it matters.

Background

I started out in science, then moved into design, product and building businesses.

I’ve co-founded and scaled companies, led design in complex organisations, and worked across brand, product, service and systems.

That mix shapes how I work today: practical, thoughtful, outcome-focused and comfortable with ambiguity.

Experience

Lead Designer - Home Office

2025 – Present

Leading design across complex public services and internal systems. Raising the quality of design work through clearer standards, better team practice and the graduate design programme.

Senior Designer - Home Office

2023 – 2025

Designed services, journeys and tools for complex government environments. Used research, mapping and prototyping to turn difficult problems into clear product direction.

Co-founder - Good Tempo

2024 – present

Building a wellness brand for people trying to feel better, move well and find their rhythm. Leading the product, brand and customer experience.

Co-founder - Hoxton Macs

2014 - 2023

Built and scaled a direct-to-consumer business to £17.5m annual revenue. Led product, brand, customer experience and operations as the company grew.

Systems change over time

Systems change over time

Systems change over time